Shipping & Returns


The staff here at iM3 Inc do their utmost to make sure your items are packaged correctly and to ensure they arrive safely. If there is a discrepancy between what you ordered and what you received or items are damaged in transit, please contact our friendly staff at iM3 on 1 800 664 6348 (Monday to Friday 8:00am – 5:00pm PST) within 14 days, and please have your invoice number ready.

To see if your order is eligible for return and to begin your return process, please contact us at 1 800 664 6348. We will confirm the elligibility of your item, and if authorized, issue a Return Authorization number.
All items must be returned within 14 days of purchase after speaking to a member of the iM3 staff and obtaining an RA #. We will not give a refund or credit if not reported within 14 days, or an RA # was not issued. Items must be unused and all packets sealed.Customer is responsible for return shipping fees. We recommend using a service with a tracking # to confirm your package arrived to us safely.
The RA # must be located in or on your return package to ensure we can track your order.

Include in your package a signed letter stating the reason for your return and the original receipt.IM3 Inc

Returns Department
12414 NE 95th St,
Vancouver, WA 98682 Freight is not refundable on items ordered incorrectly.

iM3 dental products are intended for veterinary dental use by suitably qualified and trained users only.

Improper use, invalid licensing, lack of hygienic maintenance or non-compliance invalidates all claims and warranty.